Hello

Kyle Mayne is a user experience professional that has been shipping customer-centric solutions for over 5 years. His expertise delivers results that improve metrics and increase engagement.

Resume

Profile

Photo of Kyle Mayne
Name /

Kyle James Mayne

Email /

kylemayne@gmail.com

Phone /

(+44) 77933 66716

Work

Senior User Experience Designer

Sage UK Ltd

Sage One is a web-based offering for small businesses and accountants around the world. In this role, Kyle leads the customer experience design of the platform, in which he designs and disseminates UI components / patterns for global use.

July 2013 ~ Current

User Experience Designer

Sage UK Ltd

Working in a multidisciplinary team, Kyle undertook user centre design practices to raise product quality and introduce new functionality to Sage’s flagship desktop Accounts and Payroll software.

November 2011 ~ June 2013

User Experience Designer

Orange Bus

At Orange Bus, Kyle radically improved websites and created exciting new digital products for well-known national and international clients.

October 2009 - November 2011

User Experience Designer

BBC

Kyle started his career in UX as an intern at the BBC, and worked on the design of their Red button services. During his time there, he also completed his M.Sc. thesis, which looked at overcoming cognitive impairments in the design of their interactive television services.

June 2009 - September 2009

Education

M.Sc. Human Computer Interaction

Lancaster University
Distinction

October 2008 - September 2009

B.Sc. Information Systems

Newcastle University
2:1

September 2005 - June 2008

Awards

Outstanding Project Award (M.Sc. Thesis)

Lancaster University

October 2009
Upon Graduation

Skills

Customer insight

From ethnographic research Kyle can deliver multi-channel strategies that provide compelling customer experiences.

Design Strategy

Kyle is able to plan and shape new digital experiences that will wow customers, and sync up business strategy.

Interaction Design

Kyle is an expert in taking complex ideas and simplifying them into usable and inspiring workflows.

IA

Using IA testing research Kyle can skilfully create the optimal pathways through digital products and online services.

Usability

Kyle can perform expert reviews of websites and digital products to check its effectiveness, ease of use and findability of content.

UX Testing

Through iterative prototyping and usability testing, Kyle crafts solid user interfaces that work.

Works

Sage 50 Account Pulse

The design heavily builds upon the Windows 8 Design Principles. Kyle was the lead designer on this project and was responsible for all apsects of the UCD work from customer insight to UX testing. Since its launch it has featured heavily in the spotlight section of the Windows Store.

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Sage 50 Accounts 2013

Kyle is relatively new to Sage 50 Accounts, with the 2013 edition being his first release. This release very much focused on User Experience in a big way and brought about improvements to 'Getting Started', 'Reporting', and general usability tweaks. Kyle was responsible for the user research, design and validation of this work.

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Orange Bus

Kyle's role at Orange Bus was varied. The majority of the time he would be found project scoping, gathering requirements, creating sitemaps, interaction design specifications, prototyping and performing usability testing. He would also quality assure frontend builds and work closely with the design and technical teams to ensure that projects looked and functioned as intended.

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Contact

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References

Magnus Stolt (Line Manager)

Head of User Experience
Sage UK Ltd
magnus.stolt@sage.com
(+44) 77181 18951

Ben Wilson (Colleague)

Senior User Experience Specialist
Sage UK Ltd
ben.wilson@sage.com
(+44) 191 294 3992

Joanne Richardson

Senior User Experience Designer
Orange Bus
joanne@orangebus.co.uk
(+44) 191 241 3703