I’ve just had an argument on the phone with an O2 customer service agent. After some confusion I now needed to change the password on my account, this couldn’t be done without knowing the answer to my secret answer. CORRECTION the secret answer and the question which relates to that answer, I needed to know both pieces of information to alter a password. SO, instead of needing to remember the memorable one word answer, I now need to remember the sentence that goes before that answer, ‘Yes that’s correct Mr Mayne’.
I then spent a few minutes asking him questions;
Is it my mothers maiden name? - ‘No’
Is it the town in which I was born? –‘No’
Is it my favourite colour? –‘No’
Is it my first pet? –‘Maybe’
Ok finally I was getting somewhere, good job these questions have became ubiquitous in changing passwords or I would have been stuck still arguing my case! At the end of the conversation he said don’t say your new password out loud because the call is recorded, I then reminded him that we had spoken every other piece of information O2 holds about me, from my username, mobile number, date of birth, address, secret answer, secret question and make of phone which is more than enough to alter my password again in the future.
I just shake my head with disbelief.
- Kyle