Well yesterday I said I hadn’t been charged for the number of times the Apple software failed on my sorry ass. According to my emails this morning, this wasn’t the case I’d been charged twice. So like any consumer that didn’t want to be robbed (literally twice) – I begrudge paying the £12.99 to start of with – I complained by email.

Here is my response from Apple;

Dear Kyle,

I understand you recently purchased the new ipod touch upgrade software but was accidentally charged twice for this software. I know how upsetting this can be I will do everything that I can do to assist you in this matter.

Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available.

Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible.

Sincerely,
iTunes Store Customer Support

What’s investigate further ?, I’m charged for something I wouldn’t have required buying twice. Look at the ordering times there literally seconds apart, if that wasn’t caused by an error on your part, I must be trigger happy with the mouse button. A resolution to my issue would be not to charge me an extra £12.99 for something I haven’t received, come on Apple it isn’t that difficult to work out. If Apple hasn’t already got all the necessary information about my account in front of them at the time of dealing with my issue then something is seriously wrong with their information systems.

Maybe this would be the time to say I dishearten and would be taking my custom elsewhere, but to be honest that would be lie, where else on earth offers me the same easy to use integration with my iPod.

Just do the right thing Apple.

-Kyle