Work

• The Sage Group plc 2021–present UX Team Lead
• The Sage Group plc 2018–2021 Principal UX Designer
• The Sage Group plc 2013–2018 Senior UX Designer
• The Sage Group plc 2011–2013 UX Designer
• Orange Bus 2009–2011 Interaction Designer
• BBC 2009 UX Designer (Intern)

Expertise

• AI & Conversational Design Sage Copilot, AI agent UX, trust and transparency
• Design Systems Component libraries and patterns for global teams
• Design Leadership Mentoring, coaching, cross-functional delivery
• UX Strategy Research-to-product, evidence-based decisions

Education

• Lancaster University M.Sc. Human-Computer Interaction (Distinction), 2008–2009
• Newcastle University B.Sc. Information Systems, 2005–2008